At Digital Osmos (“we,” “our,” “us”), your privacy matters. We are a human-first, AI-driven marketing agency dedicated to protecting the personal information of every client, visitor, and partner who interacts with our website or services.

This Privacy Policy explains what data we collect, how we use it, how we keep it safe, and what rights you have. It applies to all visitors of our website (https://digitalosmos.com) and users of our services, tools, and digital platforms.

By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect personal and non-personal information in several ways, directly from you, automatically from your device, and through third-party tools and integrations.

a. Information You Provide to Us

When you interact with Digital Osmos, you may share personal details such as:

• Name, email address, phone number, and company information
• Job title or professional role
• Billing or payment details (if applicable)
• Information submitted via forms, chats, or email correspondence
• Content of messages, project briefs, or uploaded documents

b. Information We Collect Automatically

When you visit our website, we automatically collect data including:

• IP address and approximate location
• Device type, operating system, and browser information
• Pages visited, time spent, and referral sources
• Clicks, scroll behavior, and navigation data
• Session recordings and user interactions (via analytics tools like Hotjar or similar, if applicable)

c. Cookies and Tracking Technologies

We use cookies, pixels, and tags to personalize content, analyze performance, and improve your experience. Cookies also help us understand campaign effectiveness and optimize retargeting.

You can modify cookie preferences or disable them through your browser settings.

2. How We Use Your Information

We use collected data for legitimate business purposes, including but not limited to:

1. Service Delivery:
   To respond to inquiries, provide marketing services, and manage projects effectively.
2. Client Communication:
   To send updates, proposals, reports, or service-related communications.
3. Marketing and Outreach:
   To send newsletters, insights, or promotional content that aligns with your interests (you can unsubscribe anytime).
4. Personalization:
   To tailor website experiences and make our content more relevant.
5. Performance Tracking and Analytics:
   To measure the effectiveness of campaigns, improve SEO/SEM, and optimize social and paid media efforts.
6. AI and Automation:
   To enhance campaign insights, content generation, and decision-making using responsible AI systems always reviewed and guided by human oversight.
7. Security and Compliance:
   To protect against fraud, unauthorized access, or misuse of our systems and to comply with applicable laws.

We do not sell or rent your personal data.

3. Legal Bases for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), we process your data under the following legal bases:

• Consent– when you voluntarily provide data or opt into communications.
• Contractual Necessity– when data is required to deliver our services.
• Legitimate Interest– when processing helps us operate securely, improve our services, or communicate effectively.
• Legal Obligation– when processing is necessary to comply with applicable laws or regulatory requirements.

4. Data Sharing and Disclosure

We may share your information with trusted third parties in limited scenarios:

• Technology and Hosting Partners– for website operations, cloud storage, and analytics (e.g., Google, HubSpot, Meta, LinkedIn).
• Payment Processors– to securely process transactions (if applicable).
• Marketing and Advertising Platforms– for retargeting, ad performance, and cross-channel optimization.
• Analytics Providers– to measure site usage and improve campaign effectiveness.
• Legal Authorities– if required by law, court order, or to protect rights and property.

All partners adhere to strict data protection agreements and process data only as instructed.

5. Retargeting and Third-Party Advertising

We may use third-party advertising tools (e.g., Google Ads, Meta Pixel, LinkedIn Ads) for remarketing purposes.
 These tools collect anonymized user behavior to display relevant ads. You can opt out of these ads using:

• Google Ad Settings:https://adssettings.google.com
  
• Network Advertising Initiative (NAI):https://optout.networkadvertising.org
  

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, including:

• Contract execution and client service delivery
• Legal, accounting, and compliance obligations
• Performance reporting and analytics

Once retention periods expire, data is securely deleted or anonymized.

7. Data Security

We use encryption, access controls, and secure servers to protect your information. Regular audits and monitoring help ensure your data remains safe.

However, no digital transmission is fully secure, and we cannot guarantee absolute protection.

8. International Data Transfers

If you are outside [insert your country], your data may be transferred and processed in other countries where our servers or partners are located.

We ensure such transfers comply with applicable data protection laws through mechanisms like Standard Contractual Clauses (SCCs).

9. Your Privacy Rights

Depending on your region (e.g., EEA, UK, California), you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of inaccurate information
• Restrict or object to certain processing activities
• Withdraw consent at any time
• Request data portability (a copy of your data in a usable format)
• Lodge a complaint with a data protection authority

To exercise these rights, contact us at [privacy@digitalosmos.com]. We respond to all requests within applicable legal timeframes.

10. Children’s Privacy

Our website and services are not intended for individuals under 16 years of age. We do not knowingly collect data from children. If you believe a minor has provided us with personal information, please contact us to have it removed.

11. Cookies and Similar Technologies

Cookies help us deliver personalized experiences. They fall into these categories:

• Essential Cookies:Required for site functionality.
• Analytics Cookies:Measure traffic and behavior.
• Advertising Cookies:Support targeted campaigns.

You can manage cookie preferences anytime through your browser settings or cookie banner controls.

12. Email Communications and Opt-Outs

By submitting your email, you may receive updates, insights, or marketing messages. You can unsubscribe using the link in any email or contact us directly at [privacy@digitalosmos.com].

We use secure platforms such as HubSpot, Mailchimp, or equivalent for communications and ensure compliance with anti-spam laws (CAN-SPAM, GDPR).

13. Links to Other Websites

Our site may contain links to other websites. We are not responsible for the privacy practices or content of external sites. We encourage users to review their privacy policies.

14. AI-Driven and Automated Processing

Some of our services use AI-based tools to analyze trends, improve performance, and personalize communication.

All AI outputs are reviewed by humans before implementation. We do not use AI to make automated decisions that have legal or significant effects on individuals.

15. AI System Transparency

At Digital Osmos, we use artificial intelligence (“AI”) systems to enhance the efficiency and accuracy of our marketing, analytics, and creative processes. These tools help us deliver smarter insights, optimize campaigns, and personalize user experiences.

We are committed to using AI responsibly and transparently. Our use of AI may include:

• Content optimization and analysis:AI tools may assist in analyzing audience engagement, keyword trends, or campaign performance.
• Creative assistance:AI may be used to support design, copywriting, or ad creation workflows under human supervision.
• Predictive analytics:We may use data models to forecast campaign outcomes or performance patterns, using anonymized and aggregated data where possible.
• Automation of repetitive tasks:AI helps streamline marketing operations such as scheduling, testing, and report generation within ethical and privacy-compliant boundaries.

All AI-assisted decisions and outputs are reviewed and approved by human experts before implementation. We do not use AI systems to make automated decisions that have legal, financial, or significant personal effects on individuals.

We continually evaluate our AI tools to ensure they meet privacy, fairness, and transparency standards.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised “Last Updated” date.

17. Contact Us

If you have questions, concerns, or requests about this Privacy Policy, please contact:

Digital Osmos
Email: privacy@digitalosmos.com
Website: https://digitalosmos.com
Location: Digital Osmos USA, Inc 7301 Fair Valley Way Plano, TX 75024 USA